About the Program:

How long are the sessions?

The sessions are at most about 45- 55 minutes long if viewed individually without breaks, but can be longer if the course is in a class setting and discussion time is added throughout. (The video can be paused to facilitate this - and we encourage you to do so!)

Does the program work on my mobile Device?

While we recommend viewing the program on a larger device, you can view and listen to the program on your mobile device once you are logged into your account!

About Group Purchasing:

We have a small group of couples that is ready for a more formal program, but we aren’t a formal class or group? How should we go about purchasing/formatting our time together?

Since yours is a unique situation, it is best to all get your own copy of the course, go through one video (per week) each on your own, and then get together later in the week as a group to discuss. Since you’ve already watched the video session prior to meeting, you would then have the whole time you get together as a group to discuss it and what you each got out of it. 

What is the process for a parish granting access to our facilitator couples? 

When you purchase the program, it will have you sign up with an email and create a password. You will just need to give that information to the facilitators to access and run the video wherever they are running it. If you have different groups that will be running it at different times, they will just have to keep track of where they left off at the end of each class they run. If you feel like you will be giving the information to a lot of different leaders in the future, you can maintain security by changing the password as you see fit.

What if a couple misses a class session?

If a couple wants to make up a class, parishes don’t often know how to handle this and don’t want to just give out their password to more people than just their class leaders. In this situation, we encourage you to send those couples to our website, and they can watch the specific class that they missed for a nominal cost and on their own time to catch up to the group. Parish leaders can also give out the 50% code included with every parish license for couples to have the entire program for themselves, and then they can watch whatever they need.

Where can I find the discount code included with the parish license for participating couples?

At the end of the parish license course following the sessions, the code is included in the “What’s Next” section under “Spreading the Program”, along with a link to get to the page to purchase.

My parish is tax-exempt. How do I purchase without getting charged tax?

Our course management system, Thinkific, handles all sales tax/VAT on our behalf. They have to verify your tax exemption status before they can refund your sales tax refund. Once you purchase, they will send you a tax
certificate request from Avalara, their vendor for tax management, which will include a link where you can upload your tax exemption certificate. Avalara will then validate the certificate and the sales tax refund will be issued. If you have questions about what documents are needed for exemption status verification, please reach out to your tax professional.